Pools are open but other people staying there are very rude as they seem to want the pools to only 3-4 people when the hotel allow more.

Yep

Unfortunately this hotel does not provide hotel shuttle service. It is stated specifically on their website

If there are big parties staying for weddings, etc., you may have to wait as late as 4. Otherwise, you may get a room as early as noon, with advanced notice.

Get a massage there. You won't be sorry.

I would call also, that's your best bet

Yes the hotel is Griffin Gate Marriot in Lexington, KY.

Mine seemed to be an average quality mattress. It was not a sleepnumber or anything alomg those lines but i had no complaints.